Wi-Fi routers will broadcast a network SSID as long as they are powered on. If you are getting a “no internet” message, however, the device may not have access to the internet or there are login steps that you still need to take.
No Internet with Full Signal?
If your network has a special login page for purchasing Wi-Fi or using a unique code given to you, you may need to login through the captive portal splash page. Try visiting our Login Troubleshooting page for help.
Splash Page Login
If you're experiencing issues with your internet connection, rebooting your network devices can often restore the connection. To start, turn off any devices that are currently connected to the Wi-Fi network. This includes your computer, smartphone, or any other device that you use to connect to the internet. Next, unplug your router from the power source. Wait for 10-15 seconds before plugging it back in. Allow your router to restart and wait for the lights to stabilize. Once your router has fully restarted, turn on your device and reconnect to the Wi-Fi network. If you're still experiencing issues, repeat these steps and try connecting to the network again
Power Cycle
If you have a device with an ethernet port and if you have a cable, you can try plugging it in directly to your router to determine if your router has internet from the ethernet port. Carefully insert the cable into each end. Make sure that the cable is plugged in securely on both sides. Once connected, you should see indicator lights on the ethernet ports. You can then try to access the internet again.
Ethernet
When all else fails, you should contact your internet service provider. In some cases we may be able to contact them on your behalf. Just reach out by calling 800-257-6290, chatting with one of our customer support representatives, or completing a contact form. If you’re the primary contact for the internet service provider, you can find a list of common ISP's by visting our Internet Service Provider Contact Page.
Contact Your Provider
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