Wi-Fi routers will broadcast a network SSID as long as they are powered on. If you don’t see a Wi-Fi signal at all then the access point/router is likely the culprit. There are a few steps you can take to confirm and troubleshoot.
No Internet with No Wi-Fi Signal?
If your list of available Wi-Fi networks does not include the network SSID that you’re interested in connecting to, first try disabling the Wi-Fi on your device, leaving it disabled for a few seconds, and then enabling it again to perform a new scan.
Refresh Scan
If you're experiencing issues with your internet connection, rebooting your network devices can often restore the connection. To start, turn off any devices that are currently connected to the Wi-Fi network. This includes your computer, smartphone, or any other device that you use to connect to the internet. Next, unplug your router from the power source. Wait for 10-15 seconds before plugging it back in. Allow your router to restart and wait for the lights to stabilize. Once your router has fully restarted, turn on your device and reconnect to the Wi-Fi network. If you're still experiencing issues, repeat these steps and try connecting to the network again
Power Cycle
Although unlikely, some network SSIDs are deliberately programmed to broadcast as “hidden”. If you think that might be the case, you can select that option on your Wi-Fi scan list. This may be listed as “Other” or “Hidden Network”. You will need to enter the SSID when the device prompts you. This will need to be identical to the network SSID in the router/access point, case sensitive.
Hidden SSID
If you have a device with an ethernet port and if you have a cable, you can try plugging it in directly to your router to determine if your router has internet from the ethernet port. Carefully insert the cable into each end. Make sure that the cable is plugged in securely on both sides. Once connected, you should see indicator lights on the ethernet ports. You can then try to access the internet again.
Ethernet
When all else fails, you should contact your internet service provider. In some cases we may be able to contact them on your behalf. Just reach out by calling 800-257-6290, chatting with one of our customer support representatives, or completing a contact form. If you’re the primary contact for the internet service provider, you can find a list of common ISP's by visting our Internet Service Provider Contact Page.
Contact Your Provider
Need more help?